PRE-ORDER POLICY

1. PRE-ORDER ITEMS

Pre-order items are products that are not currently available for immediate dispatch and are produced or secured specifically following customer orders.

By placing a pre-order, you acknowledge and agree that the item is a PRE-ORDER and will not be dispatched immediately.

The estimated delivery window for ESTAR pre-order items is 3–4 weeks from the date the pre-order closes / production begins, unless a different timeframe is expressly stated on the relevant product page.

The stated delivery window is an estimate. Production, manufacturing, material availability, quality control, or other unforeseen circumstances may occasionally cause delays. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

2. PAYMENT

Pre-orders are charged in full at the time the order is placed.

Payment confirms your pre-order and reserves your place within the relevant production run. We do not reserve or produce pre-order items without payment being received.

3. CANCELLATION OF PRE-ORDERS

Because pre-order items are produced or secured specifically on the basis of customer demand, pre-orders cannot ordinarily be cancelled once the order has been placed and production has commenced.

Where permitted by applicable law, cancellation requests made before production has commenced may be considered at ESTAR's discretion.

Nothing in this policy limits or excludes any mandatory consumer rights that cannot legally be excluded under applicable law.

4. REFUNDS AND EXCHANGES DURING PRODUCTION

Pre-order items are not eligible for discretionary refunds, returns or exchanges during the production period.

If you place a pre-order and subsequently change your mind, select the wrong size, or otherwise no longer wish to receive the item, this does not by itself create a right to an immediate refund or exchange before production is completed, except where such a right is provided by applicable consumer law.

Where a refund, return or exchange is legally applicable, it will be processed after production has been completed and the relevant product has been delivered, where applicable.

This means that customers should not expect an immediate refund or exchange while their pre-order is still in production.

5. RIGHT OF WITHDRAWAL – EU CUSTOMERS

If you are a consumer located in the European Union, you may have a statutory 14-day right of withdrawal for purchases made online, subject to the applicable legal requirements and exceptions.

For goods, the withdrawal period generally begins when you, or a person designated by you other than the carrier, receive the goods.

Accordingly, the fact that an item was purchased as a pre-order does not, by itself, remove mandatory statutory consumer rights.

If you exercise a valid statutory right of withdrawal, the applicable return and refund process will apply after the product has been delivered.

The returned product must comply with the applicable legal requirements concerning its condition. Customers may be responsible for the direct cost of returning goods where permitted by law and where they have been properly informed of this obligation.

6. REFUNDS

Where a refund is legally required, ESTAR will process the refund in accordance with applicable consumer law.

For a valid withdrawal, applicable law generally requires the trader to reimburse the consumer without undue delay and no later than 14 days from receiving the withdrawal notice, subject to the statutory rules concerning the return of the goods or evidence that the goods have been sent back.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or legally permitted.

7. IF ESTAR CANNOT FULFIL YOUR PRE-ORDER

If ESTAR is unable to fulfil a pre-order, we will notify the customer and provide the appropriate remedy in accordance with applicable law.

Where the order is cancelled by ESTAR because we are unable to supply the product, any amounts that are legally required to be refunded will be refunded to the customer.

Customers will not be required to wait until an indefinitely postponed production run before receiving a refund where applicable law requires an earlier refund.

8. DEFECTIVE OR INCORRECT ITEMS

Nothing in this Pre-Order Policy affects your statutory rights relating to products that are defective, damaged, incorrectly supplied, or otherwise do not conform to the purchase contract.

If you receive an item with a manufacturing defect or receive an incorrect item, please contact ESTAR as soon as possible with your order number and photographs of the issue.

The applicable statutory remedies will apply.

9. SIZE CHANGES AND EXCHANGES

Because pre-order quantities are produced according to confirmed customer demand, size exchanges are not guaranteed.

Where an exchange is not required by applicable law, ESTAR may refuse discretionary exchanges of pre-order items.

Where a statutory right of withdrawal or other mandatory consumer remedy applies, the applicable legal procedure will take precedence over this policy.

Customers are therefore strongly advised to check the size guide and product information carefully before placing a pre-order.

10. PRE-ORDER ACKNOWLEDGEMENT

By completing a purchase of a product marked PRE-ORDER, you acknowledge that:

• the item is not immediately available for dispatch;
• the estimated delivery window is approximately 3–4 weeks;
• your payment is taken in full at the time of purchase;
• the item may enter production specifically as a result of your order;
• discretionary cancellations, refunds and exchanges are not generally available once production has commenced;
• any legally applicable refund, return, withdrawal or exchange rights remain unaffected.

If you are not willing to wait for the stated pre-order production and delivery period, please do not place a pre-order.

11. APPLICABLE LAW

This policy is subject to applicable Lithuanian and European Union consumer protection legislation.

Nothing contained in this policy is intended to exclude, restrict or replace any mandatory statutory rights available to consumers.

Where this policy conflicts with a mandatory provision of applicable consumer law, the mandatory legal provision will prevail.

To start a return, you can contact us at info@estarofficial.com. Please note that returns will need to be sent to the following address: JOGAILOS G. 6 -15, VILNIUS, LT-01116 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@estarofficial.com.